To find out everything about the new Tango TV, you can download the user guide here.
🎬 VOD unavailable or removed
If a VOD (on demand video) is no longer available, it may be related to its validity period.
👉 Check the rental or purchase duration : once expired, the content is no longer accessible
📺 Error code P18 – Cannot watch live TV
If you see error code P18, it means there is an issue accessing live content.
What to do:
- Restart your Apple TV 4K
- Check your Internet connection
📅 Programs unavailable (greyed out / black)
Some programs may appear greyed out or black in the TV guide.
👉 This is due to broadcasting rights set by channels : these programs cannot be replayed
🔐 MyTangoTV Plus login issue
If you cannot log in, check:
- Your username (main line number)
- Your password (case sensitive)
💡 Tip: display the password to avoid typing errors.
📱 MyTangoTV Plus app not working
If the app is not working properly, try the following:
- Uninstall and reinstall the app
- Check for updates
If the problem is still not resolved, please contact customer service by calling 800 77 777.