A quality connection is essential in order to enjoy uninterrupted TV services. This article provides step-by-step solutions for common connectivity issues that can negatively affect your viewing experience.
🌐 Wi-Fi connection & stability (no connection / unstable Wi-Fi)
A stable connection is essential for optimal TV experience.
- If “No Internet connection” appears:
- Select “Use offline”
- Check Wi-Fi settings (Home → Settings)
- Verify login and password
👉 Restart your TV Box to apply changes.
- If Wi-Fi is unstable: use an Ethernet cable if possible
Otherwise:
- Check Wi-Fi signal (MyTango app)
- If speed is below 8 Mbps, connection may be insufficient
👉 Consider using a Wi-Fi repeater or powerline adapters
🔐 Google account connection
A Google account is required to fully use your TV services.
- Check your username and password
💡 Tip: display the password while typing
- If login fails: reset your password and try again
📱 MyTangoTV Plus connection
Issues may come from the device or app.
- Check device compatibility (less than 5 years old)
- Check updates (device + app)
- If needed: reinstall the app
📷 QR code or activation code on screen
If a QR code or 6-digit code appears: contact customer support
💡 This code is required to assist you
⚠️ “Tango TV services unavailable” message
Usually linked to a connection issue :
- Check Internet connection
- Restart modem (Fritzbox)
- Restart TV Box
📡 Connection lost during a program (Error A001)
Error A001 indicates a temporary connection loss.
- Unplug your TV Box
- Check cables
- Check Wi-Fi
If the problem persists, contact customer service by calling 800 77 777.