What to do in case of an Internet or Wi Fi outage?

An Internet connection issue (speed, signal detection, connectivity…) is often related to your FRITZ!Box modem or your Wi‑Fi network.

Follow these steps to identify and fix the problem :

1️⃣Check with the MyTango app :

1. Open MyTango → Test Your Internet Connection
2. Make sure your line is active and that Wi‑Fi is detected
3. If everything seems correct but you still have no connection, proceed to the following steps

2️⃣Check your FRITZ!Box lights :

Power and WLAN lights should be on and steady

• Case 1: Power and WLAN lights are on :

  • Make sure you are connected to the correct Wi‑Fi network
  • Test your connection with another device (computer, smartphone)
    • If it works on the other device, your initial device may be defective
    • Restart it and forget the Wi‑Fi network, then reconnect by entering the password again

• Case 2: WLAN light is off :

  • Wi‑Fi is not active
  • Briefly press the WLAN button on your FRITZ!Box
  • The light will blink and then stay steady when Wi‑Fi is activated

3️⃣Check your Ethernet cable connection :

1. Unplug and replug your FRITZ!Box
2. If you have a fiber box (ONT), unplug and replug it as well
3. Make sure the Ethernet cable is properly connected to your FRITZ!Box and your computer
4. Test if Internet works via cable:
   • If it works, the issue is probably with the Wi‑Fi signal
   • If it doesn’t, the issue is likely with your FRITZ!Box or Internet connection

4️⃣Disconnect and reconnect your devices to Wi‑Fi :

• On your device (computer, tablet, smartphone):
  1. Forget the Wi‑Fi network 
  2. Reconnect by entering the password again
  3. Ensure you are connected to the correct Wi‑Fi network

5️⃣Check Wi‑Fi range and placement :

1. Move your devices closer to the FRITZ!Box
2. Avoid physical obstacles and nearby electronic devices

Tango tip: place the FRITZ!Box vertically for better signal coverage

6️⃣ Change Wi‑Fi channel :

• A congested Wi‑Fi channel can disrupt your signal
• To change the channel:
  1. Open a browser and enter fritz.box or 192.168.178.1
  2. Log in with the administrator password (found under your FRITZ!Box)
  3. Go to Wi‑Fi → Radio Channel
  4. Check the nearby networks and channel usage graph
  5. Select a less congested channel to improve your signal

7️⃣ Restart your devices :

1. Restart your FRITZ!Box
2. Turn off your devices (computer, tablet, smartphone) for at least 30 seconds to reset network settings

8️⃣Check your device network settings :

1. Make sure Wi‑Fi is enabled on your device
2. For computers, ensure the IP configuration is automatic or matches your network
3. Check that network drivers and software are up to date

9️⃣ Support :

• If the issue persists, contact Tango support
• Provide:
  • Type of connection (VDSL or Fiber)
  • Model of your FRITZ!Box
  • Whether the issue concerns Wi‑Fi, cable, or both