Broken or malfunctioning phone? We offer several solutions depending on your needs.
Option 1: Repair your phone with DIL Repair Center
Reserved for Tango Mobile customers, this service allows you to have your smartphone repaired. To use this service, go directly to the DIL Repair Center website.
Follow these steps:
- Enter your email address and click "Verify".
- Enter the verification code received by email.
- Fill in your personal information (first name, last name, postal address, and phone number).
- Select "Schedule a repair".
- Choose your preferred repair date.
- Provide your smartphone details (brand, IMEI number, model, issue description, purchase date, and proof of purchase).
- Indicate whether the damage needs to be declared to your insurance company.
- Review your information and submit your repair request.
Once your request has been created, simply visit the DIL Repair Center, Centre Commercial Belle Étoile, Route d'Arlon, L-8050 Bertrange, to drop off your phone at the selected time slot.
Option 2: Drop off your phone at one of our Tango points of sale (if the DIL Express Repair Centre is too far from your home).
Your phone is guaranteed for 24 months. We'll take care of the repair if you bought it from Tango. Go to one of our points of sale to have your mobile repaired in a minimum of 5 days.
To prepare to drop off your phone at a point of sale:
To start the repair procedure, take your purchase invoice, your phone and its accessories with you. Your phone will be repaired in a minimum of 5 days.
Under warranty (valid for 2 years after the purchase of your mobile), repairs to your phone (excluding accessories and battery) are covered under certain conditions.
Outside the warranty period, you will be responsible for the repair costs.
As a reminder, all repairs must be handled at the Service Center in the Tango Shop, Bertrange Bourmicht. Monday to Friday, from 9:00 to 18:00.
Obtain a loan mobile phone (recommended if you opt for option 2).
The loan of a mobile phone only concerns customers who have bought their phone with a Tango subscription.
To get a loan mobile :
Tango cannot guarantee a loan phone for repair shipments. This depends on the availability of loan phones and their distribution in the various Tango points of sale. This service is available to customers with Baloise "Formule Plus" insurance. If you don't have insurance, you'll have to pay for this service.
Please note: If the loan device is not returned on time or if the device is returned damaged, Tango will be entitled to charge the sale price for the mobile device.