My PIN and PUK codes

PIN and PUK codes are security codes that protect your SIM card and personal data if your phone is lost or stolen.

They help verify the identity of the person using the SIM card.

⚠️ Important

If you enter an incorrect PIN code several times, your SIM card will be blocked.
You will then need your PUK code to unblock it.

Without the PUK code, you will not be able to use your line.

Where can you find your PIN and PUK codes?

1️⃣In the MyTango app:

1. Open the MyTango app
2. On the home screen, click the PIN / PUK icon located below your usage counter

You can access your codes even if your phone is blocked after several incorrect PIN attempts.

2️⃣ From your My.Tango.lu customer area:

1. Log in to your customer account
2. Click Manage my lines
3. Select the relevant line to display your PIN and PUK codes

3️⃣On your SIM card holder:

The initial PIN code is printed on the plastic SIM card holder, just above the PUK code.

4️⃣In your activation email (for eSIM):

If you are using an eSIM, your codes may appear in the activation email received when activating your line.

5️⃣Via the online chat:

You can also retrieve your code via online chat available 24/7.

Simply type :

• PIN code
• PUK code

The chat is accessible :

• At the bottom right of your screen on desktop
• In the Support section of the mobile app

⚠️ Important

For security reasons, only the line holder can request a PUK code.